Pantheon-i
These Terms of Service ("Terms") govern access to and use of any website, platform, application, interface, report, output, or service made available by Pantheon-i (together, the "Services"). By accessing our website, creating an account, receiving an output from us, or signing an Order Form that references these Terms, you agree to be bound by them.
If you are entering into these Terms on behalf of a company or other legal entity, you confirm that you have authority to bind that entity, in which case "you" and "your" refers to that entity.
If you do not agree to these Terms, you must not access or use the Services.
Pantheon-i's Services are offered to two broad groups, and these Terms apply to both unless a specific clause says otherwise:
Where Pantheon-i's authorised representative has entered into a specific, mutually executed Master Service Agreement, Order Form, or statement of work with you ("Order Form"), these Terms continue to govern the relationship between you and Pantheon-i in full, except to the extent that a provision of that Order Form expressly and specifically states that it varies a named provision of these Terms — in which case the express variation applies for that engagement only, and only to the extent stated. Your own standard terms, purchase order terms, or general contractual documentation do not vary or override these Terms merely by being referenced, attached, or signed alongside an Order Form, and do not bind Pantheon-i unless our authorised representative has expressly agreed to that variation in writing. Any addition, amendment, or specific variation of these Terms agreed between us applies only to the Order Form specified in the document recording that change, and takes effect from the date agreed in that document; it does not apply retrospectively.
Pantheon-i provides research, intelligence, tracking, forecasting, and advisory outputs, generated using our proprietary technology and modelling processes together with data from a range of third-party sources. Depending on your engagement, the Services may include one or more of the following:
We describe our Services here at a functional level only. We do not disclose, and these Terms should not be read as disclosing, the specific methods, models, architectures, datasets, or processes we use to generate outputs. Nothing in our marketing, investor, or public materials constitutes a specification of our technology, and no licence to use, replicate, or reverse-engineer it is granted by referencing it.
We may add, change, or discontinue features of the Services at any time. For enterprise engagements, any change materially affecting deliverables committed under a live Order Form will be handled under that Order Form, not this clause.
You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Services. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use.
You agree to provide accurate, current, and complete information when registering, and to keep it up to date. We may suspend or terminate accounts that we reasonably suspect contain false or misleading information.
Pricing for enterprise and commissioned Services is set out in a separate order form, statement of work, or rate card agreed directly with you ("Order Form"), reflecting factors such as scope, detail, and volume of the specific engagement. These Terms govern the legal relationship between us; the commercial terms — price, deliverables, and delivery timing — live in the Order Form, not here.
Unless the Order Form states otherwise:
All research, forecasts, scores, predictions, prescriptive recommendations, and other outputs provided by Pantheon-i (together, "Outputs") are intended to inform your strategic, commercial, and forecasting decisions, and you are free to determine how Outputs are used within your organisation. Outputs do not, however, constitute financial, investment, legal, tax, medical, or other regulated professional advice. You remain responsible for the decisions you make and the actions you take, and should seek independent professional advice where a decision requires it — for example, before making a regulated financial, legal, or investment commitment.
Outputs are generated from modelled, synthetic, and agentic representations of behaviour, sentiment, and influence, produced through simulation and modelling processes that may draw on correlative, causal, or other analytical techniques, depending on the engagement and the methodology applied. Outputs may not reflect the actual views, actions, or characteristics of any real individual or organisation, and should not be presented or relied upon as such.
Each Output reflects our modelling and simulation process at a given point in time. We do not warrant that any Output is accurate, complete, definitive, or free from error, or that any forecast, prediction, trend, or relationship identified in an Output — whether correlative, causal, or otherwise — will occur, hold, or be realised in practice.
Our Services draw on a range of third-party large language models, data providers, and enterprise APIs, in addition to our own proprietary processes (together, "AI Tools"). We do not own, control, or guarantee the availability, accuracy, or continued operation of these third-party systems, and we are not liable for any failure, outage, change, or inaccuracy originating from a third-party provider.
Where Services involve categories of data or query sensitivity, our systems apply a calibrated sensitivity setting across the third-party models and data providers we use, defaulting to the highest available sensitivity setting unless you request otherwise in writing. Your personal data or your end customers' personal data, where submitted to us, is never used as input to third-party model training and is handled in accordance with our Data Protection and Privacy commitments below, regardless of the sensitivity setting in use.
Our third-party AI Tool providers' own terms vary as to whether they train, fine-tune, or otherwise develop their models on submitted material — some prohibit this, others do not. By default, when processing material you submit through the Services (whether via our enterprise or self-serve platform access), we select and route to providers whose terms do not permit use of that material for training, fine-tuning, or model development. However, we cannot guarantee the practices of every third-party provider we work with, and a provider may change its terms or data-processing approach without notifying us; where a provider does so in breach of its own terms, we are not responsible for that breach, provided we have taken reasonable steps to select and route to providers consistently with this practice. To manage this risk, we apply the highest available sensitivity setting across our third-party providers by default, and consult with you before any new provider or material change in processing approach is introduced to your engagement. As standard practice under these Terms, we do not submit personally identifiable information to any third-party AI Tool; any engagement involving personally identifiable information is atypical, is not covered by these Terms, and would only be undertaken following a separate, dedicated consultation and agreement addressing the specific data involved and the safeguards to apply.
By default, any data, content, brief, asset, or other material you submit to us for a commissioned engagement (together, "Client Material") is used solely to generate the Outputs you have commissioned, and is not used to inform, calibrate, or improve our own proprietary agentic society, influence graph, or related modelling. If you wish for your Client Material to be used to inform our modelling — for example, to contribute to the compounding intelligence underlying our Services — you may request this in writing, and we will configure that engagement accordingly. Where you opt in and Client Material is used to inform our modelling, it is done so on an aggregated and non-attributable basis; it is not shared with, or made identifiable to, any other client. This clause governs Client Material only; it does not restrict our retention and use of Underlying Data as described in clause 8.5, which is generated by our own proprietary technology rather than submitted by you.
We maintain records of the categories of AI Tools and third-party providers used in delivering the Services, and will provide reasonable further detail on request, including for the purpose of enabling you to meet your own internal AI-governance, vendor-risk, or disclosure obligations. Where your organisation's own governing terms impose specific advance-notice, authorisation, or disclosure requirements in relation to AI Tools or subcontractors, please raise this with us before an engagement begins so the relevant confirmations can be given in the form and timing you require; those requirements will govern that specific engagement in addition to, and where inconsistent will take precedence over, this general disclosure.
You acknowledge that outputs from any AI or machine-learning system, including third-party systems incorporated into our Services, can be unpredictable and may occasionally produce inaccurate, biased, or unexpected results.
Pantheon-i and its licensors own all right, title, and interest in and to the Services, including all underlying technology, platforms, models, agent architectures, methodologies, datasets, software, know-how, trademarks (including "Pantheon-i"), and any improvements or derivatives of the foregoing (together, "Pantheon-i IP"). Nothing in these Terms transfers any ownership of Pantheon-i IP.
Subject to your compliance with these Terms and, where applicable, payment of fees due, we grant you a limited, non-exclusive, non-transferable, revocable licence to use Outputs delivered to you for your internal business purposes, or such other purposes as are expressly agreed in your Order Form.
You must not, and must not permit or provide a method for any third party to:
If you provide feedback or suggestions about the Services, we may use them without restriction or obligation to you.
Outputs are delivered to you as finished analysis, scoring, and recommendations against your brief. The raw synthetic data, agent-level responses, simulation logs, and other process data generated by our agentic society in the course of delivering an engagement ("Underlying Data") are generated using our own proprietary technology. Underlying Data is Pantheon-i IP in all cases, is not included in the licence granted under clause 8.2, and is not delivered to you as part of the Services, whether or not you have paid for the engagement that generated it — unless a specific engagement expressly includes delivery of Underlying Data as a Deliverable under the applicable Order Form. We may retain and use Underlying Data for our own internal purposes, including but not limited to longitudinal analysis, research, and the ongoing development of our modelling and agentic society, on an aggregated and non-attributable basis.
Where Outputs include periodic, tracking, or benchmarking data (for example, brand or sentiment tracking readings), we may provide this in two forms, as set out in your Order Form:
You must not extract, reconstruct, or otherwise derive the underlying data points from any chart, graph, or other visual provided under the second bullet above, and must not use any such data — whether extracted from a visual or otherwise obtained — for modelling, analysis, or any purpose beyond representing the results of the specific assignment described in your Order Form.
If you are using our Services as an agency, consultancy, or other intermediary on behalf of an underlying business ("End Client"), Outputs are provided for that specific End Client engagement only. You must not extract or derive underlying data points from any visual we provide, and must not reuse, repurpose, or apply any data from an engagement — whether raw aggregate data or presented visually — to any other End Client, pitch, or engagement without our express prior written agreement.
You must not use the Services to:
We may suspend or terminate access for any breach of this section.
Each party agrees to protect the other's confidential information — including, on our side, non-public information about our technology, methodology, and business, and on your side, non-public information about your business, briefs, and bespoke Outputs — with the same degree of care it uses for its own confidential information of a similar nature, and not less than reasonable care. This obligation does not apply to information that is or becomes public through no fault of the receiving party (as reasonably demonstrated by the receiving party's records), was already lawfully known to it before disclosure (as reasonably demonstrated by the receiving party's contemporaneous written records), or is independently developed without reference to the other's confidential information.
Either party may disclose confidential information to the extent required by law, regulation, or a valid order of a court or regulator, provided it gives the other party reasonable notice where legally permitted.
We process personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation and other data protection laws of the jurisdictions in which we operate. Full details of what personal data we collect, why, and your rights in respect of it are set out in our Privacy Policy, which forms part of these Terms by reference.
Where we process personal data on your behalf as part of an enterprise engagement, the parties will enter into a data processing agreement setting out the terms of that processing, as required by applicable law.
Except as expressly stated in these Terms or an applicable Order Form, the Services and all Outputs are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by applicable law.
We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any defect will be corrected.
Nothing in this section excludes or limits any warranty or right that cannot lawfully be excluded or limited under applicable law, including statutory rights available to consumers.
Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
Subject to the above, and to the fullest extent permitted by law, and without prejudice to clause 14 (which is not subject to or limited by this clause 13):
You agree to indemnify and hold Pantheon-i harmless from and against any third-party claims, losses, liabilities, and reasonable expenses (including legal fees) arising out of: (a) your breach of these Terms; (b) your misuse of the Services or an Output; or (c) your violation of any applicable law or third-party right in connection with your use of the Services. This indemnity is not subject to, and is not limited by, the limitation of liability set out in clause 13.
These Terms remain in effect for as long as you access or use the Services. We may suspend or terminate your access immediately and without notice if you breach these Terms, if required by law, or where continued provision of the Services would expose us to legal or regulatory risk. Exercising this right does not affect any other claims or remedies otherwise available to us.
Termination of a specific Order Form or subscription is governed by the notice and termination provisions set out in that Order Form. Termination of these Terms does not affect any rights or obligations that accrued before termination, and clauses which by their nature should survive termination — including Intellectual Property, Confidentiality, Indemnification, Limitation of Liability, and Governing Law — continue to apply.
We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. Where changes are material, we will provide reasonable notice, for example by posting an updated version on our website with a revised "Last updated" date, or by direct notice to enterprise clients under a live Order Form. Continued use of the Services after an update takes effect constitutes acceptance of the revised Terms.
These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, except that we may seek injunctive or other equitable relief in any jurisdiction to protect our intellectual property or confidential information. If you are contracting with us as a business based outside the UK, your Order Form may specify an alternative dispute resolution mechanism, which will take precedence for that engagement.
These Terms, together with any applicable Order Form, Privacy Policy, and data processing agreement, constitute the entire agreement between you and Pantheon-i regarding the Services, and supersede any prior agreements or understandings on the subject.
If any provision of these Terms is found unenforceable, in whole or in part, that provision will, where possible, be amended to the minimum extent necessary to make it enforceable while preserving, as far as possible, its original intent and the commercial balance of these Terms, and the remaining provisions will continue in full force and effect.
Failure to enforce any provision of these Terms is not a waiver of our right to do so later.
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.
Neither party is liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, war, terrorism, labour disputes, internet or utility failures, or failures of third-party providers or infrastructure.
Questions about these Terms can be directed to:
Pantheon-i Limited
62 Stakes Road, Purbrook, Waterlooville, Hampshire, England, PO7 5NT
Company number: 16815047
Email: support@pantheon-i.ai
Website: www.pantheon-i.ai